Senior Director
2008 - 2014 • 6 yrs | Denver / Chicago
TransUnion is a sophisticated, global credit reporting and risk information provider striving to use Information for Good.
Responsible for setting the strategic CRM direction for >1,200 users globally. Delivered results that exceeded “stretch goals” for Sales Operations for five consecutive years. Launched CRM platform in 6 months to 18 countries, spanning 11 currencies, 10 time zones, and two languages. Achieved high adoption rates and measured impact on business via deals won. Oversaw implementation of a dozen after-market solutions via the SalesForce.com AppExchange. Negotiated favorable terms with key platform providers, significantly reducing annual costs without affecting the scope of subscriptions. In doing so, I established more collaborative dialog with key vendor teams.
Technology Manager
2006 - 2008 • 2 yrs
Led >45K hour development effort of enterprise-wide solution delivery platform using SOA architecture. Directed the build of a new data management system to expand credit reporting capabilities for customers and consumers based on one of the largest relational database implementations in the world. Brought together diverse groups to define a strategy to enhance the data management platform. Assembled a team of subject matter experts and managed scope and timelines using a methodology tailored for this large project. The solution entailed high availability, high-performance online transaction processing, technology modernization, and process maturity. Built dashboards and used a metrics-based management approach to report status and risks to executive sponsors. Reported results weekly to the CIO.
Development Manager
2003 - 2006 • 3 yrs
Led 20 senior software engineers and 20 offshore contractors accountable for $100M in annual revenue from online customers. Controlled a $3.5M budget for personnel, cap ex, and software licensing. Increased YOY sales of batch services by 64%, achieving the goal of 1 billion transactions. Conceived and managed the development of an eCommerce simulator, facilitating rapid build of online solutions and allowing current and prospective customers to trial a product before purchase. Substantially increased morale by implementing a team scorecard to measure accomplishments, progress, and key issues and instituting career planning for each associate. Turned around a struggling team 30+ days backlogged with completing jobs for the largest business customer, bringing the team out of the hole within five months.
Solutions Architect
2001 - 2003 • 2 yrs
Managed over 30 project iterations and releases using stage-gate and iterative methodologies. Analyzed strategic business domains to implement a platform for all consumer products. Conducted technical diligence and successfully led the year-long process of integrating the acquired company’s platform into TransUnion to support consumer credit reporting growth strategy. Designed the model for the next-generation product delivery platform for new acquisitions. Led collaboration with an outside development firm to build an online consumer authentication solution. Reported to the CTO.
Project Lead
2000 - 2001 • 1 yr | Chicago
Directed delivery of an extranet portal for Leo Burnett from storyboards to final production, facilitating media planning for Fortune 500 clients such as Kraft and GM. Heavily involved in the design of a media tool that won TelevisionWeek’s “Media Buyer of the Year” Award.
Project Manager
2000 - 2000 • less than a year
Instituted risk mitigation and quality process, greatly improving customer deliverables and satisfaction. Remained 100% billable while managing multiple projects and teams.
System Analyst
1998 - 2000 • 2 yrs | Cincinnati
A key contributor to implementing global B2B integration standards for the North American Order Shipping & Billing Division, with billings totaling $100M+ daily. Implemented web-based solution order management; implemented EDI standards for global retail leaders in Brazil. I headed an on-campus recruiting effort at Purdue University, successfully hiring >10 skilled technical associates.
Intern
1997 - 1998 • less than a year
Intern
1996 - 1997 • less than a year